Recent survey weighs customer service over price. Ipswitch Messaging has it all.

Price and simple installation are just other added values for Ipswitch IMail Server

According to Accenture’s fourth annual study on customer satisfaction, customer service ranks above price as a global driver for customer retention. More than 4,100 consumers in eight countries who participated in the study determined that the number of consumers who leave because of poor customer experience is significantly higher than the number of those who leave a business because they found a lower price elsewhere. In the United States, the number is even higher. In fact, 73 percent of survey respondents saying they have switched providers due to poor service, compared with 47 percent who switched providers because of lower prices. Consumers have become less forgiving of companies that fail to satisfy their expectations and will leave a company because of a poor experience.

Among the survey’s other findings, there are four primary aspects that influence customers to switch providers, which include how polite and friendly service representatives are, whether issues are resolved in a timely manner, if service representatives take ownership for resolving a customer’s issue, and convenient calling times.

Ipswitch Messaging Division takes customer service very seriously. With a vision to ensure that each customer is completely satisfied, Ipswitch offers an affordable and simple installation messaging solution for small and mid-sized businesses. The Ipswitch Messaging customer service team adds value to its products in that the entire team works hard to deliver a successful experience so customers can walk away with their mission accomplished.

During these tough economic times, America’s businesses are re-evaluating their priorities and spending habits. With its high license costs, hardware and operating system requirements, and high administration costs, Exchange is neither affordable nor suitable for most SMB users. For the 47 percent population who are looking for lower prices, IMail Server is a low cost alternative to Microsoft Exchange with proven email messaging solution that is reliable, scalable versatile and cost effective choice for the SMB’s messaging needs.

For the 68 percent who want better customer service, IMail has better service than any of its competitors supported by a world-class team of technical support engineers and customer service representatives. Ipswitch Messaging customers buy IMail to save money and they rest easy knowing that they have a world-class service and support team ready to solve any critical issue that may arise. At Ipswitch, products and service go hand in hand.

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