Weekend Install & Upgrade Support

 

IMail now offers customers the option to purchase after hours support for the installation or upgrade of your Ipswitch Messaging products. Customers that do not wish to install the product during regular business hours now have the flexibility of purchasing a support package that entitles you to weekend, early-hours and after-hours assistance.

Eligibility

In order to be eligible for installation support, customers must be entitled to technical support.  This means your service agreement must be up-to-date or have a valid warranty.  Installation support will be available to customers through direct purchase only.

Scheduling

The customer will work directly with the Tech Support Manager (TSM) or an assigned representative to arrange a date and time for the installation.  At the discretion of the TSM a minimum amount of notice may be required in order to properly schedule technician availability.  Once a date and time have been agreed upon the Tech Support Manager (or assigned representative) will pass customer to Customer Service to arrange billing.

Billing and Payments

Customers will be required to pre-pay for a minimum of one hour but you can pre-pay for additional time if desired.  The order will be processed 24-48* hours prior to the scheduled call, once the appointment has been confirmed by the technician handling the case.  Any hours exceeding the originally allotted time will be billed to the customer and must be paid within thirty (30) days.

Pricing and Part Numbers

Install Support Pricing
Part Number	Description (Max 60 Character)	Price
MA-1520-0011	Support – 1 Hour Block for Messaging Products	$149
MA-1525-0011	Support – Additional 1 Hour Block for Messaging Products	$99