Spread the Word!!

Just a few days ago, I wrote a blog about Google and their apparent lack of technical support during a Google Postini crisis last week.  So it’s shocking (just a hint of sarcasm there) when an article pops up on my desktop about yet another Google blunder.  And once again, the basic gist of the article is that the real issue isn’t with the malfunction itself, but with the lack of communication that Google continues to demonstrate.  The irony is thick… “Spread the Word” is part of the Google Apps tagline.   So I am here to “spread the word” that Google has some serious work to do in technical support and customer service.

The latest issue is regarding several colleges and universities that experienced a glitch in their email; students were able to read each other’s email and in some cases see the entire inbox of other students.  The scary part is that from the time the incident was reported to Google to the time that it was “fixed” was THREE WHOLE DAYS! And I’m pretty sure that its similar to dog years in that one hour of web time equals seven hours of “normal” time.  So three days of your email being messed up feels like 21 days!   And then, as if that wasn’t enough, Google suspended the accounts without any communication to the local IT departments until they fixed the problem.

I cautioned in my last blog that email is too important to leave in just anyone’s hands.  I can’t reiterate that enough to you.   I don’t care if your business is an SMB, a university, a financial institution, or a circus….protect your investment and do your research!!!  Look for a mail server with solid security and strong technical support.  Now sure, I have a dog in this fight since I work for a company that develops and sells a mail server…but, I am in this fight and I carry a big stick…it’s called the IMail Server Technical Support Team. And they stinkin’ ROCK!